Department of Post is going
to start 'Same Day Delivery' (SDD) facility for articles booked under premium products
viz. Speed Post, Express Parcel and Business Parcel all over India
2. Success of premium products and
services in the market is dependent on delivery efficiency and speed. Presently,
there is a felt demand from all the eCommerce players and customers for having a
time specific, especially same day, delivery of the consignments by Department of
Posts and collection of charges for same day delivery
3. The following guidelines may
be kept in view while introducing this "value addition" for same day delivery:
a. Service will be offered by the Circles as 'Circle
Business Package' within their jurisdiction as per decision of the Head of Circles
in consultation with their IFA at the rates prescribed by the Circle for 'Same Day
Delivery' of all class of articles i.e. Speed Post, Express Parcel & Business
Parcel (both for COD and non COD) within the prescribed maximum weight.
b. The powers may also be deligated to the Regional
PMG's and their IFA, in case the HoC feels that there is a potential market for
this value added services in the Regions.
c. Articles delivered on the day of receipt itself
(before cut off time) will come under purview of 'Same Day Delivery'. Further articles
which have been received after cut off time and delivered on next day will also
come under purview of same day delivery and accordingly charges of 'Same Day Delivery'
will be levied on same if customer has opted for 'Same Day Delivery' facility.
d. Early morning/late evening/Sunday/holidays
deliveries are also expected to be done, as this is an area where maximum business
may be generated. Circles/ Regions will also fix the last cut off time of the date
till which articles will be delivered under 'Same Day Delivery' facility and will
Inform customers accordingly to avoid dispute at later stage.
e. Head of Circles are empowered to designate
any Post Office or Post Offices for accepting these articles. The service can also
be offered from any other touch point of Department viz. RMS, BPC, Bulk Booking
Centres, NSH, Parcel Hubs, Extension Counters etc. as identified by the Circles
and Regions from time to time.
f. Circles/Regions would fix the charges judiciously
taking into consideration all aspects of extra expenditure including outsourcing
and hiring of vehicles etc and in such a manner that frequent change of rates are
not resorted which may arise if more delivery zones are added or existing one is
deleted.
g. Circles/ Regions will identify the PIN Codes
or cluster of delivery areas for which this service can be given within the given
time frame i.e. D +0 from an identified locations.
h. Circles/ Regions will also fix a minimum and
maximum threshold of the number of articles that can be booked by a bulk/walk in
customer per day at an identified office considering the capacity of the centre
and arrangements available to ensure same day delivery.
i. Circles/ Regions will also fix the cut off
time for bookings taking into account the delivery areas. Different post offices/booking
locations may have different cut off times as per operational requirements.
j. In case multiple PIN codes are served from
acceptance point for Same Day delivery purpose, Circles will put 'Nodal Delivery'
system into place. Articles meant for 'Same Day Delivery' will not be routed through
NSH or any other hub and will not be sent from one Post Office to another Post Office.
k. Wherever possible, Bulk Booking Centres only
may be identified as Nodal delivery Centres considering the operational feasibility.
l. In metro/ other major cities where more than
one nodal delivery center is identified for 'Same Day Delivery' purpose considering
the volume and area served direct bags may be closed from one nodal delivery center
to other nodal delivery center by preparing dispatch list/ manifest for same. In
such a case articles will be booked by nodal delivery center which has received
the articles. MB Division and CEPT Mysore will arrange for necessary system software
changes to meet the requirements of Same Day Delivery.
m. In cases where articles have to be delivered
by office of acceptance itself, there should be mandatory scans of booking and delivery
of the articles. In cases where articles are required to be sent to other Nodal
Delivery Centres to affect
'Same Day
Delivery',four scans are mandatory viz. booking scan, article dispatched, article
received and delivery scan.
n. Articles booked by the cut off time have to
be delivered the same day unless the customer clearly specifies that the article
can be delivered to him the next day within a fixed time, after which the article
would be returned back to the sender with appropriate remarks. No ex tra charges
are to be taken for this extended delivery period.
o. Use of mobile phones, sms, emails or any other
technological aid etc need to be actively encouraged to ensure timely delivery and
this cost would also need to be factored into the overall cost of the delivery.
p. In case of non-adherence of norms or the article
not being delivered within the parameters of 'Same Day Delivery', unless otherwise
specified by the recipient, the 'value addition' so charged would need to be reimbursed.
The reimbursement of the same is to be done by cheque/ECS/ adjustment in bills depending
upon the agreement so made within a period of seven working days from the date of
booking.
q. Necessary visual/written indications need to
be made on the article to its same day delivery status.
r. Regular bar codes as are being used now are
to be affixed on the articles so that they are part of the technology eco system
of the Department.
s. Inter-Regional service under this can be done
only with the approval of the concerned HOC.
t. This service will not form of the regular discount
billing structure in vogue.
u. In case of Inter Circle arrangements in this
model, the Circles who want to do the same may send a detailed combined proposal
to the BD & M Directorate for examination and approval.
v. The amount realized for the value addition
for this service may be booked under Business Post as per the existing guidelines
for Business Post.
w. Additional expenditure incurred in making special
arrangements to ensure same day delivery may be met from the revenue generated limiting
the expenditure in accordance with existing guidelines of Business Post and revenue
accounted accordingly.
4. 'Same Day Delivery' is being
proposed to be offered to customers on realization of extra charges for the assurance
being made to them. Hence, it is very essential to focus on the quality of service
being offered. Circles should ensure that 1 OG% articles are delivered on the day
of handing over and no articles are accepted for 'Same Day Delivery' after cut-off
time [unless customer specifies) to avoid dispute and complaints at a later stage.
Further this facility should be offered with a view to increase the traffic and
parcel revenue and should not adversely impact the existing business.
5. Same day delivery facility, in
the proposed form, will be reviewed after a period of 6 months w.e.f. 01.05.2016
and Circles will send a report on the impact of this facility before 31st October 2016 to facilitate this office to examine the matter further.
source : postbankofindia
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