7th CPC HRA – Allowance Committee Meeting Proposal for House Rent Allowance

Sources said that the Allowance Committee Meeting has finalized a proposal on HRA. It will be finalized in the Meeting held on 25th October 2016. It is said that the proposed Meeting under the Chairmanship of DOPT Secretary (P) with the Secretary Staff Side, NC (JCM) is to firm up the view on various allowances pertaining to Department of Personnel & Training.

This Meeting is conducted as per the decision of Allowance Committee Meeting held on 1-9-2016. The meeting to finalize the allowances pertaining to DOPT has been scheduled to be held on 25th October 2016.

The Reliable Sources said that the Official Side are in the view of increasing HRA by 1 Stage to reach 30% , 20% and 10% .

The pay Commission recommended HRA at the rates initially from 24%, 16%, and 8 % and whenever DA reaches 50% it will be increased to 27%, 18% and 9% and Finally after DA reaches 100% the HRA will be revised to 30% , 20% and 10% for X,Y and Z cities respectively.

The NCJCM has demanded in its Memorandum submitted to the 7th Pay Commission that 60%, 40% and 20% HRA to be recommended for X,Y and Z cities.

The Pay Commission totally ignored this demand and recommended reduction of rates from Sixth CPC. Since it is Co related with DA , it will be increased after two stages to 30%, 20% and 10% after DA reaches 50% and 100%.

The sources said that now it is proposed to start the HRA rates initially from 27%, 18% and 9% and after DA reaches 50% the House Rent Allowance will be revised to 30%, 20% and 10% for X,Y and Z cities respectively.

Source : govtstaffnews.in

7th CPC Minimum Wage and Fitment Formula – Outcome of the meeting published by NC JCM Staff Side

Brief of the meeting held with Addl. Secretary (Exp.), Deptt. of Exp., MoF(Govt. of India) to discuss the recommendations of the 7th CPC

Shiva Gopal Mishra

Secretary

Ph.: 23382286

National Council (Staff Side)

Joint Consultative Machinery

Central Government Employees

13-C, Ferozshah Road, New Delhi – 110001

E Mail : nc.jcm.np@gmail.com

No.NC/JCM/2016

Dated: October 24, 2016

All Constituents of NC/JCM

Dear Comrades!

Sub: Brief of the meeting held today with Addl. Secretary (Exp.), Deptt. of Exp., MoF(Govt. of India) to discuss the recommendations of the 7th CPC

A meeting was held today between the Addl. Secretary (Exp.), Deptt. of Exp., MoF(Govt. of India) and Staff Side, National Council(JCM), to discuss the issues of Minimum Wage and Multiplying Factor.

The Staff Side explained in detail about the amendments required in Minimum Wage and Fitment Formula.

The Official Side mentioned that, they are trying to find out some solution to resolve the issues of Minimum Wage and Fitment Formula raised by the Staff Side.

Comradely yours,

sd/-
(Shiva Gopal Mishra)

Secretary(Staff Side)

NC/JCM & Convener

Source: http://ncjcmstaffside.com/

Formation of new Region as "East Region" at Bhagalpur (Bihar Circle)

Representation from Government servant on service matters regarding.

To view, please CLICK HERE. 

Implementation of the recommendation of the 7th CPC-Option regarding commutation of additional amount of pension

To view, please CLICK HERE. 

Representation from Government servant on service matters regarding.

To view Department of Posts Letter No.20-5/2016-SPB-II dated 13-10-2016 containing DoPT OM No.11013/08/2013-Estt(A-III) dated 31-08-2015 please Click Here.

Clarification on admissibility of Transport Allowance in the cases where the officers are drawing Grade Pay of Rs.10,000/- in PB - 4 - reg

To view, please CLICK HERE. 

Officers for declining promotion to Postal Service Group 'B'..

To view, please CLICK HERE. 

Observance of Rastriya Ekta Diwas (National Unity Day) on 31st October, 2016

Observance of Vigilance Awareness Week from 31st October to 5th November, 2016 - Taking of Integrity Pledge

CHQ News - Information under RTI Act 2005 for cadre restructuring to IP/ASP cadre

No. CHQ/AIAIPASP/RTI/Cadre restructuring / 2016               Dated :   20/10/2016

To,

Shri Tarun Mittal,

CPIO and Assistant Director General (Estt),

Department of Posts,

Dak Bhavan, Sansad Marg,

New Delhi 110 001.

Subject : Information under RTI Act, 2005 for cadre restructuring to IP/ASP cadre    

Respected Sir,

          Kindly arrange to provide following information under RTI Act, 2005 which is required for preparation of cadre restructuring report of IP/ASP cadre.

1.                 Total Sanctioned strength of Assistant Superintendent Posts

2.                  Sanctioned strength of ASP Posts in Class I Postal Divisions.

3.                  Sanctioned strength of ASP Posts in Class I RMS Divisions.

4.                   Sanctioned strength of ASP Posts in GPO having Class I status.

5.                   Sanctioned strength of ASP Posts in HPOs having Class I status.

6.                    Sanctioned strength of ASP Posts in Circle offices.

7.                    Sanctioned strength of ASP Posts in Regional offices.

8.                    Sanctioned strength of ASP in Sub-Divisions (Postal)

9.                     Sanctioned strength of ASP in Sub-Divisions (RMS).

10.                Sanctioned strength of ASPs in Divisional Office (Postal).

11.                Sanctioned strength of ASPs in Divisional Office (RMS).

12.              Total sanctioned strength of ASPs in the circle  i.e. addition of item No. 2 to 11.

13.                Total Sanctioned strength of Inspector Posts

14.                Sanctioned strength of Inspector Posts in Class I Postal Divisions.

15.                Sanctioned strength of Inspector Posts in Class I RMS Divisions.

16.                Sanctioned strength of Inspector Posts in GPO having Class I status.

17.                Sanctioned strength of Inspector Posts in HPOs having Class I status.

18.                Sanctioned strength of Inspector Posts in Circle offices.

19.                Sanctioned strength of Inspector Posts in Regional offices.

20.                Sanctioned strength of Inspector in Sub-Divisions (Postal)

21.                Sanctioned strength of Inspector in Sub-Divisions (RMS).

22.                Sanctioned strength of Inspector in Divisional Office (Postal).

23.                Sanctioned strength of Inspector in Divisional Office (RMS).

24.                Total sanctioned strength of ASPs in the circle i.e. addition of item No. 14 to 22.

25.                No. of Class I divisions separately for Postal and RMS in the country.

26.                No. of Class II divisions for Postal and RMS in the country.

27.                No. of Class II posts in other than divisions i.e. GPO, Fgn post, CSD, PTC, RO, CO. etc.

28.                No. of Dy. Supdt Posts attached in class I division.

29.                No. of Postal / RMS units/division headed by JAG / SAG cadre.

30.                No. of NSH offices (incharge) from class I cadre

31.                No. of NSH offices (incharge) from class II cadre

32.                No. of NSH offices (incharge) from IP cadre under class I division

33.                No. of NSH offices (incharge) from ASP cadre under class I division

34.                No. of NSH offices (incharge) from IP cadre under class II division

35.                No. of NSH offices (incharge) from ASP cadre under class II division

36.                No. of CBS CPCs whose incharge is from IP cadre

37.                No. of CBS CPCs whose incharge is from ASP  cadre

38.                No. of BPCs whose incharge is from IP/ASP  cadre under class I division/unit

39.                No. of BPCs whose incharge is from IP/ASP  cadre under class II division/unit

We hope that you will co-operate and provide the required information and documents immediately to the undersigned for preparation of cadre structuring proposal of Inspector Posts and Assistant Superintendent, Posts cadre. For furnishing the copies of documents I am attaching fee for the same in safe of IPO.

IPO bearing No. 46h-805970 dated 20/10/2016 for Rs. 100/- purchased from Sansad Marg HO is enclosed herewith, as RTI fee and cost of zerox copies of documents.

             

With warm regards,

Yours sincerely,

Sd/-

(Vilas Ingale)

General Secretary

Implementation of Governmen's decision on the recommendations of Seventh Central Pay Commission - Clarifications regarding as on 05.10.2016

To view, please CLICK HERE. 

Proposal to exempt Railways from NPS : Reply to RTI

To view, please CLICK HERE. 

Here Is The First Look Of RICT Device And Its Parts

Meeting on Allowances held with Unions/Associations on 19/10/2016 : brief note thereon

A meeting on allowances was held on 19.10.2016 at G.P. Roy Committee Room, Dak Bhawan, New Delhi under the Chairmanship of Shri B.V. Sudhakar, Secretary (Posts). Shri A.K. Dash, Member (P), Shri S.K. Dashora, DDG (Estt) and Director (Estt) were present.

Shri Vilas Ingale General Secretay, Shri P. Ajit Kumar, Asst. General Secretary-I and Shri Arup Seal, Circle Secretary West Bengal Circle attended the meeting. 

Discussion on following allowances to be retained in Department of Posts was held. All the union leaders took active part in the discussion and requested Chairman to recommend retention of following allowances strongly to MoF. The views of Secretary (Posts) were positive on the allowances discussed in the meeting. We hope positive outcome.

1)  Fixed Medical Compensation being given to Postman:

It is proposed that suitable increase in the FMC say Rs. 200/- per day for additional beat and Rs. 100/- per day for divided beats and further increase in it by 25% very time when 50% increase in DA.

2)  Special allowance to PO and RMS Accountants :

It is proposed that the allowance is required to be continue with justified increase in the allowance. The allowance be re-notified as per provision laid down in para No. 8.2.5 of the 7CPC report.

3)  Cycle Allowance :

It is proposed to retain with doubled the amount.

4)  Cash handling and Treasury Allowance:

It is proposed that cash handling allowance for its staff not only to be retained and also required to be increased proportionately.

5)  Overtime Allowance :

Long discussion held on this issue. Department recommends not only to retain the OTA in Department of Posts but also to increase the OTA to Rs. 100/- per hour and further increase by 25% every time the DA increase by 50%.

6)  Saving Bank Allowance in Post Offices :

Department proposes that the Saving Bank Allowance be retained at doubled rate of the present allowance.

7)  Family Planning Allowances :

Department proposes that the Family Planning Allowance should not be withdrawn from one already granted.

8)  Fixed Medical Allowance :

In the interregnum period, the FMA may be allowed at rate of Rs. 2000/- per month.

9)  Headquarter Allowance :

Department proposes to retain the Headquarters Allowance at the uniform rate of 10% of the basic pay subject to ceiling of Rs. 4000/- per month to all eligible JAG/STS/JTS/AD/AAOs/Sr.AO/ASPs/IPs officers in Department of Posts.

10)              Other Allowances :

a)  Split Duty Allowance :

For performance of split duty having break of less than 2 hours and residence being beyond 5 KM from duty place.

b)  Outstation Duty Allowance :

For performance of outstation duties while performing duties on sections

c)   Night Halt Allowance :

In lieu of TA for night halt away from HQ while on their beats in the course of their duty.

d)  Special Allowance : ( Special Allowance is admissible to DPS posted at Unit HQ at Mumbai, Kolkata, Chennai / JTS officers when posted at HQ / APMG (C), APMG (Planning), APMG (Vig.) in Circle Office/ PS Gr. B officers posted as Administrative Officers at PTCs, Assistant Directors in COS/ROs / PS Gr. B officer posted as Supdt. Seals Aligarh / PS Gr. B officers posted as Lectureres, ASPs in PTCs / LSG Officials employed as instructors in PTCs / Technician in PTCs. / SAs when posted in CO as Stg. Complier / IPs when posted as Platform Inspector / Project Operator Sound / Franking Machine Operator / Photocopier Operator (MTS) / Generator Operator / Clerical and allied cadres working as JA/SA, Pas on passing JAO Part-II Exam but awaiting promotion.

Department proposes to retain allowances to above posts as arduous nature of duties.

Transfers and postings in the Junior Administrative Grade( JAG) of Indian postal Service, Group'A'

To view, please CLICK HERE. 

PS Group 'B' Examination

Duties of Secretary (Posts), Director General Postal Services and Additional Director General (co-ordination) in the Department of Posts

CHQ News - Regarding posting and transfer of willing Senior PS Group ‘B’ officers in Circle Office / Region Office, over the Ad-hoc PS Group ‘B’ arrangements existing in Circle Office/Region Office.

No. CHQ/AIAIPASP/Ad-hoc/PS Gr.B/2016                           Dated : 19/10/2016

To,                                                                                 

Shri B. V. Sudhakar,

Secretary (Posts),

Department of Posts, 

Dak Bhavan, Sansad Marg, 

New Delhi 110 001. 

Subject : Regarding posting and transfer of willing Senior PS Group ‘B’ officers in Circle Office / Region Office, over the Ad-hoc PS Group ‘B’ arrangements existing in Circle Office/Region Office.

Respected Sir,

          With due deference it is to brought to your kind notice that ad-hoc arrangements in PS Group ‘B’ cadre particularly in Circle Office / Region office is in vogue for last so many years. Needless to mention, these officers (Ad-hoc arrangements) are drawing desk allowance of Rs.1500/- per month in addition to the officiating pay fixtures. While the senior regular PS Group ‘B’ officers are being posted at a far flung place, at the same time, these ad-hoc officers are enjoying posting in the Circle Office/Region Office with additional monetary benefits. In any case, as it may be, these juniors are beneficial to their seniors, pending up gradation of allowances consequent upon implementation of recommendations of 7^th CPC. It is learnt that desk allowance is expected to enhance between Rs 3000/- to Rs.5000/- in the coming weeks. A need of hour is to essentially give fair deal to the deserving, entitle and legitimate person. 

          This Association wishes to request the concerned authorities to direct all Circles/Regions to consider posting of willing PS Group ‘B’ officers in the Circle Office / Region Office rather than to continue with protracted Ad-hoc arrangements with monetary benefits.   

          With profound regards.

Yours sincerely,

Sd/- 

(Vilas Ingale)

General Secretary

Copy for information and necessary action to :

Ms. Manju Pandy, DDG (P), Department of Posts, Dak Bhawan, New Delhi 110001

CHQ News - Conduct of LDCE for promotion to the cadre of P.S Group ‘B’ from the vacancy year 2012–13 onwards - Regarding objections against conduct of single examination altogether for 5 vacancy years i.e.2012-13 to 2016-17.

No. CHQ/AIAIASP/PS Gr. B Exam 12-17/2016               Dated :  19/10/2016

To,                                                                                 

Shri B. V. Sudhakar,

Secretary (Posts)

Department of Posts, 

Dak Bhavan, Sansad Marg, 

New Delhi 110 001. 

Sub: Conduct of LDCE for promotion to the cadre of P.S Group ‘B’ from the vacancy year 2012–13 onwards - Regarding objections against conduct of single examination altogether for 5 vacancy years i.e.2012-13 to 2016-17.

Ref: Directorate Notification No. A-34012/8/2016-DE dated 07^th October 2016

Respected Sir,

          Kindly refer to Directorate memo cited above vide which LDCE to the cadre of PS Group ‘B’ against vacancy years 2012-13 to 2016-17 (Five Recruitment Years) has been notified. While this Association is showing gratitude to the authorities for deciding upon conduct of LDCE of PS Group ‘B’ cadre, pending for last five years, at the same time there are apprehensions & objections on the manner in which this exam altogether for five recruitment years has been planned. The association has been repeatedly requesting the authorities continuously for the last 3-4 years for conduct of this examination separate for each recruitment year. All these requests were duly acknowledged by the authorities, but it appears that no consideration has been given to it.

2.       As per notification ibid the SINGLE LDCE is scheduled to be held on 04.12.2016 for the 5 different recruitment years listed below:

2012 – 13

2013 – 14

2014 – 15

2015 – 16

2016 – 17

          Apparently, this amounts to violation of equitable justice. This single go examination against five Recruitment Years is denying the aspirants their legitimate and fair right to appear in each LDCE and against each vacancy year. A candidate is thus, given only and only one chance to appear in the exam, rather than to taste success/failure in five exams ought to be conducted separately for separate vacancy year. The manner in which the exam has been notified is also depriving the aspirants the number of opportunities, entitled to him/her as a matter of right and in the interest of equity justice and fair play. For instance, had this LDCE conducted separately for separate vacancy year, a particular aspirant eligible for the vacancies of 2012–13 would get 5 opportunities of appearing in the exam till vacancy year 2016–17, in the event he remained unsuccessful in the previous attempts. The opportunity matrix of a particular aspirant, if LDCE is conducted year to year basis as compared to that of examination conducted through “SINGLE LDCE” would be as under:

Aspirant eligible for the Exam Year	No. of opportunities,if LDCE is conducted on Year to Year Basis till exam for Year 2016 - 17	No. of opportunities, if SINGLE LDCE is conducted as notified.
2012 – 13	05	01
2013 – 14	04	01
2014 – 15	03	01
2015 – 16	02	01
2016 – 17	01	01

Hence, the decision of conducting SINGLE LDCE for 5 different recruitment years is causing grave injustice to the aspirants for the LDCE and senior members of this association for no reasons attributable to them.

         

3.       It is further submitted that Para 5 of the notification prescribes syllabus issued by SPG Section vide its letter number 09-59/2010-SPG dated 08.03.2011 & 21.04.2011. It is pertinent to submit that syllabus for PS Group ‘B’ notified vide said letters of SPG Section was further reviewed and modified vide SPG Section letter number F. No. A-34012/03/2013-DE dated 22th April 2014 and the same is conspicuously absent in the notification. A copy of letter enclosed for ready reference please. Thus, there appears ambiguity in the syllabus of PS Group ‘B’ Examination and the matter is still unclear. Furthermore, in Para 6 of the notification, 6% quota of vacancies are found given to General Line Officials which is totally incorrect. Recently General Line Official’s quota was reduced from 6% to 3%. Therefore the vacancies calculated for General Line officials seem to be in more number.  

          In view thereof, this association thus, register its objections against the conduct of SINGLE LDCE notified for filling up vacancies of altogether 5 Recruitment years in a single go and request the authorities to re-visit/re-consider the decision. It is requested to initiate conduct of separate LDCE for each vacancy year one by one at adequate interval of at least one month after declaration of result so that each and every aspirant would be given fair opportunity in his career progression.

         

With profound regards.

Yours sincerely,

Sd/- 

(Vilas Ingale)

General Secretary

Copy to :

1.   Shri S. V. Rao, Director (DE), Department of Posts, Dak Bhawan, Sansad Marg, New Delhi 110 001.

2.   Shri G. M. Taneja, ADG (DE), Department of Posts, Dak Bhawan, Sansad Marg, New Delhi 110 001.

CHQ News - Request letter to Secretary (Posts) for early disbursement of salary on occasion of Diwali

No. CHQ/AIAIASP/Misc-51/2016                                    Dated :  19/10/2016

To,                                                                                 

Shri B. V. Sudhakar,

Secretary (Posts),

Department of Posts, 

Dak Bhavan, Sansad Marg, 

New Delhi 110 001. 

Sub : Disbursement of salary to all employees working in our Department including GDS and payment of Pension by 25^th of this month on account of Deepavali / Diwali Festival on 29^th of this month-reg.

Respected Sir,

          As everyone knows that Diwali (Deepavali) is an important festival spread over the country and celebrated by large. The festival falls on 29^th of this month. Hence, we request our Secretary (Posts) to take suitable action at appropriate level, so as to get the orders for payment of salary, wages for all the employees working in our department including GDS and for payment of pension by 25^th of this month.

          There is precedence for this, like the order issued by the Govt. to disburse salary, wages, pension well in advance viz. by 13^th September of this year, on account of Onam Festival celebrated in Kerala State. This was happened even during year 2015 also.

Yours sincerely,

Sd/-

(Vilas Ingale)

General Secretary

Systemic changes for addressing of public grievances

Niraj Kumar                                                          

DDG (PG, QA & I)

DO.No.3-15/2015-PG                        Dated: 07.10.2016

Respected Sir/ Madam,

Sub: Systemic changes for addressing of public grievances.

During the last PRAGATI meeting held on 24th August 2016, need for imparting soft skills to bring about behavioral changes was highlighted. This found echo in DARPG recommendations as well. This issue has found mention in Board meeting dated 10th Aug 2016 too.

2.  A sizeable part of the public grievance emanates either directly or indirectly from the alleged apathy our unsatisfactory behavior or ill tempered treatment from the postal staff in the counter or the delivery branch of the post office, including the postman.

3.  We pride on our extensive network and last mile connectivity. The postman and the man sitting on the counter is that connectivity. He receives induction and refresher trainings and he is well aware of rules and procedures. There is no deficiency in his capacity or expertise. However, when it comes to handling of crowd, or a pressure situation, or an argumentative or even provocative customer, the staff and even supervisors are found wanting in the necessary skills to diffuse the crisis.

4.  With the above in view, there is a need to launch a sustained campaign on good behavior towards the customer. The key target groups are:

1. the counter staff,

2.  the postman and delivery staff and

3. the postmasters.

Even senior level staff needs to hone their skills on conflict resolution, crowd management, management of counters and other mail / delivery offices during heavy rush, motivational skills, creating cheerful ambiance and customer friendly atmosphere in the post offices and encouraging their staff, including postman , towards good behaviour using a mix of motivational and deterrent actions.

5.  With this objective, the following is proposed:

A. “Mail-Milaap”

i. every day 10 AM to 1 PM is happy hour in the public hall .

ii. happiest counters or bright spot counters will be suitably rewarded  and so labelled.

iii. gentleman of the month or model staff of the month badge to be worn by the gentleman / model staff.

iv. the post office will be chosen by RWA and local residents for the Happiness Centre award which should be given wide publicity.

B. Khush-Khabri (meaning good news, but can also mean happy messenger)

i. the postman to be motivated to be the gentleman postman

ii. the beat will be named as happy beat.

iii. KYD (know your dakia) to be launched whereby name and mobile no of the postman to be available to the residents of the beat. This helps the residents to connect with the postman and facilitate delivery.

iv. “Last mile with smile” campaign  : Under this campaign the Postman and other delivery staff will be sensitise towards customers friendly behaviour.  The Postman provide the last mile connectingly to the entire postal system. In the rural areas, the delivery work force is going to be used for financial inclusion as well.  Therefore, the compaign will focus on encouraging the postman to “deliver with smile” and be a friendly and a helping person, i.e. a “Gentleman Postman”. Depending upon his behaviour and feedback from people,his beat will be declared a “happy beat”.  There will be special reward to the Division and Circles with maximum number of “happy beats”.  This should also reflect in the reduction of public complaints relating to bad behaviour of the Postman all deliberate non delivery, delayed delivery etc.  Because a “happy beat” needs that delivery is prompt.

6. IMPLEMENTATION

 (A).     Timeline:

i.  By 30th October, 2016, one post office in the Circle Headquarter or anywhere in the Circle to be adopted for “Mail-Milap” campaign and will have all fully “Happy Counters”. 

ii.  Similarly one delivery post office will be selected based on a largest number of delivery related complaints pertaining to Postman or delivery staff.  By 30th of October,2016, a happy beat will be created.  It will be desirable if all beats in a particular post office are “Happy Beats”.

iii. By 31st December, 2016, all HOs should implement the “Mail-Milap” campaign in their counters and public hall.  All HOs should be able to identify a “Happy Counter” and the name of the staff.

iv.  Name, picture, contract number etc. of the staff can be popularised on social media by creating a “Happy Group”.

v.  By 30th March, 2017, the “Mail-Milap” campaign can be extended upto all these important delivery post offices in the cities.

vi. By 30th June, 2017, all sub post offices should be covered under the “Mail-Milap” campaign.

vii. Similarly by 31st December, 2016 all the HOs would identify one or more “Happy Beats” and “Gentleman Postman”.  Their particulars should also be shared in the social media “Happy Group”.  By 31st March 2017, Circles will identify such “Gentleman Postman” and “Happy Beats” from all the sub offices in urban area.

viii. By 30th June,2017, rural sub offices will be covered.

ix. By 31st December, 2017 all GDS delivery agents and BPM should sensitize towards good behaviour and service to the customer.

(B) Action Points:

i.  A workshop on the subject can be arranged in Directorate with all the DPS HQ and other Senior Officers of the Circles will be involved.

ii. All the senior officers in the Circles will organize camps and workshop in their Circles, Region and Division to spread awareness about the campaign and will address the counter staff, Postmasters and Postmen.

iii.  Circles will also be asked for happiness volunteers from among the post office staff who can sensitize and motivate their colleague and thus help the campaign.

iv. Creative banners, posters leaflet should be prepared. Sign Boards for happy hours, happy counters, etc. should be prepared to. Circles may communicate with the public through local FM Radio messages and  social media.  Customer meetings should also be arranged.

v. A social audit group of eminent personalities, RWAs, Schools etc. should created which can review the “Hppiness centres” and “Happy Beats”.

vi. Circles will be encourage to share a success stories or any suggestions.

7.  A “National Postal Happiness Index” will be created whereby Circles will be ranked.  The index will be created on 30.04.2017.

8.  A “National Postal Consumer Satisfaction Index” will also be accordingly developed.

You are requested to start this happy campaign in order to bring about behavioral and attitudinal changes in our staff. Because, this will go a long way in rebuilding the image of the Department and creating a positive and happy perception about our staff.

This issue with the approval of Secretary (Posts).

Wishing you Happy Navratri & Dussehra

With regards.

(Niraj Kumar)

DDG(PG,QA & I)