1. Introduction:
a. Outsourced Postal Agents (OPAs) scheme will be applicable for Registered
Post (including Parcels), Business and Express Parcel
and Speed Post (domestic) articles and will replace
the existing scheme of Outsourced Agents present
applicable for Speed Post.
b. OPAs should be engaged where there is perceived gap in our services.
Circles may undertake this exercise before engaging OPAs.
c. Such agents will be authorized to undertake pickup, booking or
delivery or all or combination of any of the activities.
d. Instructions regarding modalities of
the engagement of such agents have already
been issued by Planning Division vide No.
40-4/2016 - Pig dated 1 1.07.2016.In order to prevent fraudulent practices
by the OPAs, it will be the responsibility of
the Circles/Regions/Divisions/Appointing
authorities to assess credit worthiness of the OPAs.
2. Role and Responsibilities of the Outsourced Postal Agent s (OPAs):
i. OPAs will collect the articles from both retail and identified
bulk customers from their respective
premises and provide a preliminary
receipt with barcode provided by
the Department. They will collect correct
value of postage (in cash) from the cus tomers
and deposit the same with the link post office/processing
office (BNPL Offices, BPCs, NSH, Parcel Hubs) on the same day. As
far as possible articles picked up I booked
up by OPAs
should be inducted in to the stream in
identified processing offices/Post Offices
having direct begging facilities
so that articles get delivery
advantage and can be accepted even after normal working hours.
ii. After handing over the consignments to the booking office, agent will
collect receipt from the Booking Office in lieu of the
consignments and amount given by him.
iii. Barcodes will be supplied to the OPAs in duplicate. One
barcode will be affixed on the copy of Preliminary Receipt
given to sender at the time of collecting the article and other
will be affixed on the article. OPA shall note the article number
on the other copy of the PR book to track the articles at a later stage.
iv. At the time of booking of the
article, two copies of the receipt
will be generated, one will be pasted on the article and other will be
given back to the sender through OPA.
v. OPA shall be responsible for safety and security
of the articles and its contents during his custody.
vi. Postage pre-paid (partial or full) articles and franked
articles will not be accepted by the OPAs.
vii. OPAs will be supplied with numbered preliminary receipt books (PR books)
and Bar codes for proper control and monitoring by the concerned controlling
officer.
viii. Account office, office where OPA will hand over the collected articles,
will check the articles and PR book for correct realization of postage.
ix. OPA will ensure that articles collected before cut off time are handed over
to the account office along with postage realized on the same
day, falling which penal action may be taken against the OPA for
misappropriation of the Government money.
x. Account office while receiving the articles and postage from the OPA
should sign and stamp on the last used preliminary receipt In the PR
book.Further, the officer accepting the postage should also write the amount
realized from OPA on the last used receipt.
b. Booking:
i. OPAs authorized for booking shall provide a booking
facility at the pre-approved location.
li. In case booking agent is also authorized to provide pickup, all the
consignments collected by him along with other consignments which are directly
handed over by the customer at his premises will be booked by him In the module
provided by the Department.
iii. Correct realization of the postage as per service tariff and other
parameters will be the responsibility of the OPAs.
iv. OPA will ensure that all the consignments booked by him
is affixed with proper barcode number and MPCM receipt generated. Account
Office, the office to which OPA Is attached, before accepting the consignments
will ensure the same.
v. Account office will also randomly check the consignments for proper
realisation of the postage.
vi. Department will provide a booking module to the OPAs to book the articles
In the system and make the data transmission of the booked articles. Once the
system is provided and implemented, no article shall be accepted by the booking
office for further transmission if booking data for same has not been
uploaded. Till the time, the system Is not made available, no agent will
be authorized to book the articles.
vii. Supervisor of the Account Office
will be responsible for verification of
Postage realized on each article and affixed viz-a-viz cross check it
with the information available in the system.
viii. OPAs shall not avail any credit facility and
the requisite postage shall be credited by the OPAs
while handing over the consignment before the cut-off time.
ix. Postage pre-paid (partial or full) and franked
articles will not be accepted/booked by the OPAs.
x. Further. OPAs would not be eligible for franking license.
xi. OPAs shall be responsible for safety and
security of the articles and its contents
during the period of custody.
xii. OPAs will be supplied with numbered Bar codes
for proper control and monitoring by the concerned
controlling officer.
xlll. While booking the articles, collected by OPAs, booking OPAs
should ensure that articles are booked with the
barcode number provided by collection OPA.MPCM receipts
generated on booking of articles should be disposed of in following
manner:
• One copy should be pas ted on article
• Other copy should be given to the
collection OPA for handing over same to the sender
xiv. In case, article belongs to a customer who has visited the
counter in person, MPCM receipts generated should be disposed of in following
manner:
• One copy should be pasted on article
• Other copy should be given to the sender
xv. OPA will ensure that articles collected before cut off time are
handed over to the account office along with
postage realized on the same day, failing which penal
action may be taken against the OPA for misappropriation of
the Government money.
c. Delivery:
i. OPAs shall collect the articles for delivery
from the identified office/ link Post Office before the cut
off time for delivery in Identified area I delivery
jurisdiction.
ii. Supervisor of the office will ensure that only permitted class of the
articles are handed over to the OPA. While handing over the article of the
delivery to the OPA, concerned office should ensure
transmission of the data to the OPAs. CEPT Mysore will
make necessary software provisions. It should be
further ensured that all the articles of eligible
category, considering the workload of the delivery office, is given
to OPA to deliver judiciously with a view to have higher delivery percentage
and ensuring door delivery of all the articles.
iii. OPA shall make calls to the customers before
attempting for the delivery and will arrange delivery of the articles as
per customer convenience.
iv. OPA shall deliver all the articles on same day of collection of the
articles from Identified office/ Link Post Office. Any consignment which could
not be delivered for any reason will be delivered by OPA next day. However,
OPA is required to give the returns to the linked post office before the cut
off time. However, OPA will provide the detailed remarks with respect to the
articles which he would be keeping In custody to effect delivery after cut off
time or on next day.
v. Supervisor of the delivery branch will verify the genuineness of the remarks
before taking any further action.
vi. OPA will upload the delivery data either through the mobile app or
through other means on web as the case may be.
vii. OPA will remit the CoD amount or any other fee to be collected from
the addressee for the delivered articles while submitting the returns.
viii. OPA shall be paid only for those articles which have been
delivered by him or returned after proper attempt & with valid
remarks and data Is uploaded in the system. Till the time system for data
exchange Is not provided, later part will not be applicable.
ix. OPA shall be responsible for safety and
security of the article and its contents during his custody.
x. Quality of service offered by the OPAs shall be reviewed every
fortnight and action to be taken accordingly to maintain the high quality of
service. Further, delivery arrangements should be made in a manner so as to
cope up with any exigencies or sudden flow of the articles.
d. OPAs shall also accept the complaints from customers served by them. In case
it is found that there has been service level failure on the part of the OPA
for which complaint has been made and in such a case compensation payable by
the Department shall be recovered from the OPA.
3. Commission: Commission payable to OPAs will be as under:
PICK UP COMMISSIONS
|
Upto 500 gm
|
Rs.3 /·
|
500 gm to 5 kg
|
Rs. 14/·
|
More than 5 kg
|
Rs. 35/·
|
Booking Commission (In Rs.) (Per Article)
|
Upto 500 gm
|
Rs.3 /-
|
500 gm to 5 kg
|
Rs. 5/·
|
More than 5 kg
|
Rs. 7/-
|
Delivery Commission (in Rs.) (Per Article)
|
Upto 500 gm
|
Rs.5/-
|
500 gm to 5 kg
|
Rs. 14/-
|
More than 5 kg
|
Rs. 35/-
|
In case of Delivery of COD Articles, commission for collection of cash at
a flat rate of0.25% of cash collected
|
4. Accounting Procedures and Payment to OPAs: The payment to
Agents will be made by debiting directly
from revenue receipt Head of account for
which detailed Account Head and SOP will be provided by DDG (PAF).
5. Local Policy Decisions and Monitoring:
a. The Circle/Regional Heads are authorized under
the scheme to make finer details to operationalise the scheme as
per localconditions and requirements.
b. The monitoring of activities
of the OPAs will be through the
Business Development Vertical/structure working in the Circles, Regions
and Postal/RM5 Divisions which includes interalia
reporting/monitoring of the OPAs to/by the
ASPs/IPs/HSG-I/HSG-11 /LSG in the Divisional Office.
Every Division will identify one such supervising staff for the purpose of
monitoring and guiding the OPAs. The Divisional Heads will report to APMG/AD
(BD) in the Regional/ Circle Office. Similarly, every Region will identify one
APMG/AD along with 11'/0A to monitor/ liaison with Circle Office and Divisional
Office. The officer so identified in Region
will report to Circle Office vertical in
addition to Regional PMG/DPS. The officer so identified in regional
office in turn will report to CPMGs through PMG
(Mails&BD)/DPS(Malls/BD)/DPS(HQ).The monitoring will be done as
per the vertical structure as follows:
Divisional Head (Postal)
6. Numbered Preliminary receipt Book & Pre-printed Barcode Stickers:
Numbered Preliminary receipt Book & Pre-printed Barcode Stickers shall be
provided by the concerned Link Post Office to OPAs using Point of Sale
Software/ latest software approved for OPA by the Department of Posts.
7. Divisional Heads will make surprise visit to the OPAs and will check
relevant records to ensure that all the activities are being carried out in a
proper manner and no Irregularity Is involved. Further Divisional Head
will make quarterly inspection of such OPAs and account offices. Relevant
records relating to all the transactions done through OPAs shall be preserved
for a period of I8 months. In case of any pending complaints, vigilance
case etc. record should be preserved for a period or 6 months after settlement
of the case.